Feature · admin dashboard KPIs
Admin dashboard 12 KPIs
12 KPIs operativos real-time para clinic admin · revenue recuperado · conversion · latency · no-show · handoff · CSAT · cost · 6 visualizations · 6 export options · 6 privacy guarantees. Datos actionable · NO vanity metrics.
12 KPIs actionable
| KPI | Descripción | Refresh |
|---|---|---|
| Revenue recuperado mensual | Mensajes recovered fuera horario × conversion rate × ARPV · medible per-clinic | Real-time · stream |
| Conversion rate WhatsApp → cita | Conversaciones que terminan en cita confirmed / total conversaciones · per-vertical breakdown | Hourly aggregate |
| Response time p50/p95/p99 | Tiempo desde mensaje paciente hasta primera respuesta bot · latency percentiles · vs target {'<'}2s p95 | Real-time |
| No-show rate | Citas confirmed que no asisten / total citas confirmed · trend semanal · vs baseline pre-AI | Daily aggregate |
| Handoff rate humano | % conversaciones escaladas a clinic admin · target 15-25% healthy · trend identifica bot quality | Real-time |
| Lead scoring distribution | Distribución leads por tier (hot/warm/cool/cold) · pattern analysis quality leads incoming | Daily |
| Top services demanded | Servicios más mentioned conversaciones · pattern analysis demand · capacity planning input | Weekly |
| Patient satisfaction (CSAT) | Score post-interaction · NPS-style 1-5 · weekly average · trend identifica bot quality + clinic ops | Daily |
| Token cost LLM mensual | Coste OpenAI per-clinic · tracked vs revenue · margin analysis per-clinic | Daily aggregate |
| Waitlist conversions | Cancellations filled vía waitlist auto-offer / total cancellations · recovery rate | Daily |
| Active conversations now | Currently active threads · live count · helps clinic admin understand current load | Real-time live |
| Subscription tier utilization | % features utilized vs available · indica si tier correcto cliente · upgrade/downgrade recommendations | Weekly |
6 visualization types
Time series charts
Trends over time · 7d · 30d · 90d · custom ranges · line + area charts per-KPI
Comparison vs baseline
Pre-AI vs post-AI baseline · visualize improvement clearly · accountability data
Heatmaps day-of-week + hour
Pattern analysis cuándo most messages · cuándo most conversions · staffing optimization input
Funnel views conversion
Message → conversation → qualified lead → booked cita → completed cita · drop-off analysis
Cohort retention
Patient cohorts por mes onboarding · retention analysis · LTV calculation input
Custom queries (Enterprise)
SQL-like query interface limited · pre-validated · safe · solo agregadas anónimas · Enterprise tier
Export options · 6 vías
- CSV export · todos KPIs · custom date ranges · weekly/monthly/yearly · clinic-side spreadsheet analysis
- PDF reports automated · weekly + monthly · branded clínica · sent clinic admin email · sample available demo
- API access · Enterprise tier · pull KPIs vía REST API · integrate own BI tool (Looker · Tableau · Metabase)
- Webhook events · trigger external systems on KPI thresholds · Enterprise tier · audit-logged
- GDPR Art 20 portability · todos clinic data exportable JSON · backup own infra · self-service
- Audit log export · compliance evidence · todas actions tracked · immutable timestamps
Privacy + isolation · 6 guarantees
- KPIs son agregadas · NO individual patient identification visible
- Per-clinic isolated · NO cross-clinic data visible (incluso founder requires audit-logged service_role access)
- PII scrubbed antes aggregation · phone · email · name NEVER in dashboard
- Anonymized benchmarks disponibles · compare your clinic vs sector aggregate (k≥5 anonimization)
- Audit log who accesses dashboard · clinic admin sees own audit · super admin all (audited)
- GDPR compliance · data minimization · only metrics needed visible · NO surveillance creep
¿Quieres ver dashboard live con sample data?
Demo 15min ver dashboard real con sample data tu vertical · founder responde preguntas · sin sales pressure.